For items purchased through our online store, our current returns policy will be extended to 30 days due to the ongoing community quarantine. However, when delivery restrictions are alleviated, our returns policy will revert to 15 days.
Returned items may be exchanged for any item in the store provided that the conditions below are met. If the item chosen is of higher value, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited. Please be advised that all returned items shall be evaluated to confirm its condition.
Online Store Return Conditions:
1. You have thirty (30) days to return an item from the date it was purchased (order date)
2. Your item must be accompanied by the sales invoice before any return may be evaluated for processing
3. Returned items must be unused and in its original packaging (with tags intact)
4. Your item may only be returned/exchanged once unless the return is due to manufacturing defect
Online Store Accepted Reasons for Return:
Your item may be exchanged for any item in the store:
1. If the item has a manufacturing defect; or
2. For change of size and item
Open Boutiques (as of June 3, 2020)
STORE NAME | STORE OPERATING HOURS |
OXGN CSI La Union | 8am-5pm |
OXGN Robinsons Ilocos Norte | 10am-6pm |
OXGN SM Baguio | 10am-6pm |
OXGN Vigan | 9am-5pm |
OXGN Magic Mall Urdaneta | 9am-5pm (M-F) / 11am-6pm (Sat-Sun) |
OXGN SM Dagupan | 10am-6pm |
OXGN SM Rosales | 10am-6pm |
OXGN SM Urdaneta Central | 10am-6pm (closed every Sunday) |
OXGN SM Cauayan | 10am-6pm |
OXGN SM Tuguegarao | 11am-7pm |
OXGN Ayala Angeles | 10am -6pm |
OXGN SM Cabanatuan | 10am-5pm |
OXGN SM City Pampanga | 10am-6pm |
OXGN SM Clark Pampanga | 10am-6pm |
OXGN SM Telabastagan | 10am-6pm |
OXGN Ayala Harbor Point Olongapo | 10am-6pm |
OXGN SM City Marilao Bulacan | 10am-6pm |
OXGN SM Olongapo Central | 10am-6pm (closed every weekends) |
OXGN SM San Jose Del Monte | 10am-6pm |
OXGN Vista Mall Bataan | 10am-7pm |
OXGN Vista Mall Malolos | 10am-7pm |
OXGN Ayala Trinoma | 11am-6pm |
OXGN SM City North EDSA | 10am-6pm |
OXGN SM Fairview | 10am-6pm |
OXGN Farmers Plaza | 11am-7pm |
OXGN Market Market | 10am-7pm |
OXGN SM Aura | 10am-6pm |
OXGN Ayala Feliz | 10am-6pm |
OXGN SM City East Ortigas | 10am-6pm |
OXGN SM City Marikina | 10am-6pm |
OXGN Sta. Lucia East | 10am-6pm |
OXGN Ayala Glorietta | 10am-6pm |
OXGN Robinsons Galleria | 10am-7pm |
OXGN SM Megamall | 10am-6pm |
OXGN Starmall Edsa Shaw | 10am-7pm |
OXGN Deca Mall Tondo | 10am-6pm |
OXGN Robinsons Ermita | 11am-7pm |
OXGN SM Centerpoint | 10am-6pm |
OXGN SM City Manila | 10am-6pm |
OXGN SM City Valenzuela | 10am-6pm |
OXGN SM San Lazaro | 10am-6pm |
OXGN Ayala Manila Bay | 10am-6pm |
OXGN SM BF Paranaque | 10am-6pm |
OXGN SM Bicutan | 11am-7pm |
OXGN SM Sucat | 10am-6pm |
OXGN Starmall Metropolis Alabang | 9am-7pm |
OXGN Fora Tagaytay | 9am-5pm |
OXGN Robinsons DasmariƱas | 9am-6pm |
OXGN SM City Molino Cavite | 9am-5pm |
OXGN SM DasmariƱas | 9am-5pm |
OXGN SM Trece Martires | 9am-5pm (Closed every Sunday) |
OXGN Robinsons Galleria South San Pedro | 10am-5pm (Closed every Sunday) |
OXGN SM City Calamba | 10am-6pm |
OXGN SM City San Pablo | 10am-6pm |
OXGN SM City Sta. Rosa | 10am-6pm |
OXGN Pacific Mall Lucena | 10am-6pm |
OXGN Robinsons Palawan | 10am-7pm |
OXGN SM City Lipa | 10am-6pm |
OXGN SM City Lucena | 10am-6pm |
OXGN SM City Puerto Princesa | 11am-7pm |
OXGN SM Lemery Batangas | 10am-6pm |
OXGN Ayala Liberty, Legazpi | 10am-7pm |
OXGN Pacific Mall Legazpi | 10am-6pm |
OXGN SM City Legazpi | 10am-6pm |
OXGN SM Naga | 10am-6pm |
OXGN Ayala Central Bacolod | 10am-7pm |
OXGN Festive Walk Iloilo | 10am-7pm |
OXGN Gaisano Market Place Roxas | 8am-6pm |
OXGN SM City Bacolod | 11am-7pm |
OXGN SM City Iloilo | 11am-7pm |
OXGN Ayala Center Cebu | 10am-7pm |
OXGN SM City Cebu | 11am-7pm |
OXGN Island City Mall Bohol | 10am-6pm |
OXGN Puregold Bayawan | 9am-6pm |
OXGN Robinsons Dumaguete | 10am-7pm |
OXGN J & F Alang-Alang Leyte | 9am-6pm |
OXGN J & F Baybay Leyte | 9am-6pm |
OXGN Savemore Tacloban | 10am-7pm |
OXGN KCC Mall de Zamboanga | 9am-6pm (Closed every Sunday) |
OXGN MGM Square Dipolog | 9am-6pm |
OXGN Gaisano Iligan | 9am-6pm (mon-sat); 5pm Closing on Sun |
OXGN Gaisano Ozamiz | 9am-6pm |
OXGN Robinsons Iligan | 10am-7pm |
OXGN Ayala Centrio, Cagayan | 10am-7pm (Duty 9:30-6:30) |
OXGN Limketkai | 8am-5pm |
OXGN Robinsons Butuan | 10am-7pm |
OXGN SM CDO Downtown Premier | 11am-7pm (Duty 10:30-6:30) |
OXGN Gaisano Mall Tagum | 10am-7pm |
OXGN Robinsons Tagum | 10am-7pm |
OXGN Robinsons Valencia Bukidnon | 10am-6pm |
OXGN Gaisano Davao | 10am-7pm (Closed every Sunday) |
OXGN Gaisano Grand City Gate Buhangin | 9:30am-6:30pm (Closed every Sunday) |
OXGN Gaisano Mall Digos | 10am-7pm |
OXGN Gaisano Mall Toril | 10am-7pm (Closed every Sunday) |
OXGN SM City Davao | 10am-6pm |
OXGN SM City Lanang | 10am-6pm |
OXGN KCC Mall of Gensan | 11am-7pm |
OXGN Mall of Alnor | 8am-5pm |
OXGN SM City Gensan | 11am-7pm |